I purchased this last year when I took my 1-year-old to the pool. I've only used it once, and there are no scratches. However, the storage bag is wrinkled. There is no box. There are no instructions, but I confirmed how to use it by watching the video on the official website. (Product Details) The WaterLand Baby Carrier is an innovative product designed to make water adventures with your baby safe, comfortable, and fun. Made of neoprene material used in surfing suits, it has excellent insulation and keeps your baby warm even in the water. The carrier has padded shoulder straps for comfortable, long-term wear. It's also easy to put on like a T-shirt, as you only need to adjust it once.