Headway HEADWAY Acoustic Guitar HCF-18 Slight scratches are present. There are no noticeable stains. We have included as many photos as possible of the scratches, so please review them and consider purchasing. I received this from a friend who is experienced with guitars, and it has been confirmed to be in working order by my friend. I am a complete beginner with musical instruments. Comes with a soft case. The soft case will be wrapped in bubble wrap and shipped with a fragile sticker. No claims and no returns accepted.