Purchased about 7 years ago. It was a used item. I had it maintained when I bought it, but I haven't played it much, so I've kept it stored away. I haven't had it maintained since then, so its condition is unknown. When I bought it, it made sound after maintenance. Please purchase this item if you understand that it is used. Please refrain from purchasing if you are looking for a beautiful item. I haven't played it much, but I think it needs maintenance again. I'm not familiar with musical instruments, so I'm looking for someone who is knowledgeable or understands. One string seems to be loose. We do not accept exchanges or returns.