I bought these for a friend's wedding and wore them only once. As you can see in the fourth image, there is a slight scuff mark on the inside heel area. Other than that, there are no visible scratches, but please check the condition of the product in the images before purchasing. The heel height is 3.4cm, and as the product name suggests, they have a comfortable, marshmallow-like fit☺︎ Instant purchase is welcome ◎