Brand new, unopened. The box has been opened, but the inner bag is unopened. If you need the box, I will collapse it for shipping, so please let me know when you purchase. If I don't hear from you, I will not include the box. Please refrain from purchasing if you are overly concerned about condition! This is an authentic product purchased from a POPmart store. To prevent product substitution, we do not accept returns or cancellations after purchase. Thank you for your understanding.