This is an authentic product purchased new at a beauty salon. It was used for a few months and then put back in its box, so it's hardly been used. There are some minor scratches, but no noticeable large scratches, cracks, or stains. There's a slight color transfer on the box, possibly from rubbing, but it should come off if you rub it with a sponge or something similar. If you have any concerns, I can add more photos, so please let me know. To prevent any issues, please check the photos and make your purchase only if you are satisfied! Please refrain from purchasing if you are overly sensitive to imperfections. Thank you! I will ship it in the original box shown in the photos. Lumielina Repronizer 2D PLUS Dryer REPRONIZER 2D Plus, a white hair dryer equipped with Bioprogramming technology. - Model Name: REPRONIZER 2D Plus - Function: Bioprogramming - Accessories: Instruction manual, nozzle - Color: White - Settings: HIGH/LOW/OFF Thank you for looking.