I received this doll in a customized state. Here is the description provided at the time of purchase: "This is an authentic Neo Blythe doll. I disassembled it and customized the eyes. There is a scratch on the back of the head from when it was disassembled. Important notes: - The eye change mechanism sometimes catches, making it difficult to change the eyes smoothly. However, the eyes can be moved to the correct position with a finger. - The hair has not been altered, but it was uneven in length from the beginning." The eyes have been changed to very cute ones. Please adjust the eye change mechanism with your finger if it catches. I have no other knowledge, so details are unknown. The hair is smooth and this is a very cute doll. The outfit will be sent as is. There are no other accessories. Please inquire about any concerns, and consider that this is a used item, an old item, and has a history of customization.