Instant purchase OK Includes shipping New, with obi (sash) I bought this for a friend, but I'm selling it. "First Time Customer Journey Map Workshop: Thinking from a "customer perspective" Business challenges and possibilities" Kito Kato List price: ¥2200 What kind of experience do customers have? What are they feeling? Easy map creation in 8 steps Analyze customers by behavior, touchpoints, and emotions 6 case studies for B2C and B2B Points for successful workshop facilitation This book is based on the workshop experienced by 1000 companies and 2000 people in Japan. Because it's in a workshop format You can learn knowledge while having fun No pets, no smokers #KitoKato #Kato_Kito #book #society/management