This is a top-of-the-line neck cooler. Manufacturer's suggested retail price: 49,800 yen. Comes with a product case. It's in very clean condition. I've used it a few times, and it's quite powerful. You can switch between cool air, fan, and hot air, and it can also be controlled with an app! There are three panels on the neck that provide cooling or warmth. Only the paper covering the box on the back is torn. Please understand that this is a used item. Please note that shipping will be delayed during the Obon holiday period.