This is a COACH heart charm necklace. I've used it a few times, but there are no noticeable scratches on the charm or metal parts, and nothing is broken. The wrapping paper inside the box is torn from when it was opened, but the shopping bag, box, and drawstring pouch are in good condition. It's been less than a year since the purchase date, so it's still under warranty. Price negotiations are welcome. Feel free to contact me!