New, unused, but it's a 22-year-old product. As with everyone, some of the styrofoam has stuck to the mug. Please understand that this item has been stored at home for a long time and has aged over the years. Please refrain from purchasing if you are sensitive to such issues. The box is dirty. Please check the images. Thank you for your understanding. It will be shipped via Yu-Pack (Mercari delivery service), but it cannot be shipped on the 11th to 13th because the nearby post office is closed. If you are in a hurry, we can ship via Takkyubin (Yamato Transport, Rakuraku Mercari delivery service), so please contact us.