Please be aware that there may be delays in shipping during the year-end and New Year holidays compared to the scheduled shipping dates. This is a Panasonic High-Grade High-Temperature Hot Air Two-Tier Steam Oven Range Bistro NE-BS1200 Made in 2015 It comes with two oven plates, an unused speed grill plate, and a combined instruction manual and separate cookbook, so you can rest assured. Although it is a beautiful item in very good condition, it is still a used item, so there may be some signs of use. If you are looking for the quality and guarantee of a perfect new item, please purchase a new one. Of course, we will thoroughly clean it so that you can use it comfortably from the moment you receive it. Also, as shown in the images, we have confirmed the basic operations, but we have not done any full-scale cooking, so please understand. If you have any other questions, please feel free to contact us. Also, the profile contains product information and transaction details that cannot be fully described here, so please be sure to read it to prevent any problems.