This product is a rental return. It has been polished. I recently purchased it and have listened to it once with my child. There are minor scratches on the front and back of the case. There is a long crack on the back of the case. There is a crack at the top. The lyric card has creases and some wear and tear, showing signs of use. Both CDs play without any problems. Please refrain from purchasing if you are sensitive to the fact that this is a rental return.