This is a head massager from YAMAN. I've used it a few times since I bought it, but I've kept it stored in its box since then. There are no noticeable scratches, and I think it's a clean item, but please refrain from purchasing if you are overly concerned about minor details. It comes with everything it originally came with: the storage bag, instruction manual, and box. I can either ship it with the box (with the shipping label attached) or without the box to make it more compact; you can choose. - Brand: YAMAN - Model Name: Professional - Included Accessories: Massage Head - Color: Black