Returns and exchanges are not accepted. We take measures to prevent bending and water damage, and we strive for prompt shipping. We are happy to answer any questions about the condition of the items within a reasonable range. Although they are unopened items, they have been handled by people, so there may be stains, creases, etc. on the outer packaging. Please check the photos before purchasing and ask any questions you may have. WGP Chiba Playmat: Tokino Sora & AZKi Sleeves: Ririka Ichijou, Tokoyami Towa & La+P