This is a beautiful pre-owned item, with no noticeable scratches or stains on the software or packaging. It is practically unused. Of course, the operation has been confirmed. Although it is a beautiful pre-owned item, it is a used product, so please refrain from purchasing if you are sensitive to such things. If you wish to purchase, please be sure to check the images and make your purchase only after you are satisfied. We are unable to negotiate price reductions.