You can get items cleaned for free if you take them to the store. I had it cleaned before listing it. I also get my necklaces cleaned regularly just by taking the items in. I've only worn it once or twice, and while I don't mind, including the box, there might be some minor scratches that I've overlooked, so please refrain from purchasing if you are a perfectionist, as it has been stored at home. Returns are not accepted to prevent swapping. Purchased at Seibu Ikebukuro. No price reduction. CHARMY Charmy