Thank you for viewing. I purchased this book two years ago and used it for university lectures, but I am selling it now as I no longer need it. Please note that there are some minor scratches on the surface as I carried it in my bag. I have checked for any writing or stains, but there are none. #Service Management from 1 A practical guide to learning the basics of service management. - Title: Service Management from 1 - Authors: Natsumi Ito, Hiroshi Takahoshi - Publisher: Chuo Keizai-sha - Language: Japanese - Price: 2400 yen