Regarding initial defects, we apologize for the inconvenience, but please contact the manufacturer directly. The item will be packed with bubble wrap and a宅配用ビニール (delivery vinyl bag) and shipped anonymously. The outer box may be damaged during acquisition. Please understand that this is a prize item. There are no pets or smokers. Please confirm the shipping days. If you do not understand, please refrain from purchasing. Thank you for your understanding.