"The Ultimate Guide to Handling Complaints: How to Resolve 200 Cases a Day at a Government Office! Taught by a Consultant Who Has Trained 1,000 Companies" by Yumi Yamashita Price: ¥1400 This is "Quick Study Complaint Handling" by Haruko Furuya. As a master book for the Complaint Handling Certification, it contains practical content, with easy-to-understand explanations of the "magic 3 steps" from initial response to resolution. It is rich in illustrations and examples, making it useful in practice. There is some wear and tear on the cover and the main body, but there are no problems with reading it. Please only purchase if you understand that this is a used item. Please refrain from purchasing if you are sensitive to such things. #YumiYamashita #Yumi_Yamashita #Book #Society/Management