Brand new, unopened. The outer plastic wrap has not been removed. Please make your judgment based on the photos. For heatstroke prevention, from the neck to the whole body. Useful for lines at Disneyland and other recreational areas, and for outdoor work in the blazing sun. You'll understand its necessity after using it once. It seems you can't get this new anymore. For those looking for one, please consider it. I will ship it promptly with air-bubble packing as is. Thank you. Ergonomic design neck cooler with cooling and heating functions. - Brand: TORRAS - Model Name: COOLiFY Cyber - Functions: Cooling function, Heating function - Design: Ergonomic design - Accessories: Storage case - Color: Silver Thank you for viewing.