This is a telephone that was at my parents' house. It's still in the box and in very good condition, so I think it's probably a new, unused item. It's very clean, but please understand that it has been stored at home for a long time. The JD-AT82CL is a digital cordless telephone equipped with a senior monitoring function. It has a "monitoring morning call" function that sounds a ringtone at a set time and notifies family members if there is no response. In addition, it is equipped with anti-fraud features such as a warning message for nuisance calls and a "voice call" function.