ZARA bag Shoulder strap and chain are not included. Used once. Stored at home. Has a scratch on the 6th image. There are places where threads were coming out from when I purchased it. This is a used item, so please consider purchasing only if you understand other minor stains and scratches. The handles will be placed inside the bag for shipping. It will be shipped in a compact box, so please understand. Height x Width x Depth: 14 x 20 x 5.5 cm