※ This listing includes the charging case and the left and right earbuds. The included accessories are the Sony-made ear tips shown in photo 3 (M & L sizes). There are no noticeable scratches on the exterior. While there are some minor scuffs, small scratches, and signs of use, it is in very good condition for a used item. If you are looking for a product in like-new condition, please consider a different item. Sound output and left/right balance are not an issue. Additional functions such as the multi-function button and noise cancellation also work properly. There is no noticeable degradation in battery life. I tested music playback for about 4 hours with noise cancellation on and at a considerably high volume, and the battery consumption on the dedicated app went from 100% to 50%. The manufacturer's stated maximum playback time is 7 hours and 30 minutes (with noise cancellation on), so I believe it is in almost the same condition as new, but please understand that this cannot be guaranteed. We will not provide support after delivery, so please inquire before purchasing if you have any questions.