Tips for customer service and Excel & Word that are useful for business. ① First Business Customer Service / Author: Tomoko Imai ★ Even for part-time jobs, you can learn common sense as a business person through easy-to-understand illustrations. ② Quick Excel & Word Tips ★ You can study "how to operate" that you "can't ask people anymore" with PC support. Although the publication is old, the basic knowledge hasn't changed much. ◎ Although it is almost unused, there is some yellowing due to aging. Thank you for your understanding as a used item.