I purchased this item used. Please check the photos for any scratches, etc. No issues with sound. The neck has a slight forward bow, and the truss rod has not been adjusted. Frets are approximately 70% remaining. Action at the 12th fret: 6th string 2.0mm, 1st string 1.75mm. Includes the body, arm, and original soft case. Will be packed in a guitar-sized cardboard box for shipping.