Thank you for viewing! I bought this last year, but I haven't had a chance to use it, so it's been mostly stored away. I've only used it twice, so there's a little bit of wear, but there are no noticeable scratches, and it works perfectly like new! The box has a few scratches. Please refrain from purchasing if you are sensitive to used items. As shown in the photos, all accessories are included, including the instruction manual! This item retails for 17,000 yen, so I think it's a great deal! Please consider purchasing! #HairIron #Panasonic #Panasonic