Official product, brand new and unopened. This is only the bonus parts; the figure itself is not included. I pre-ordered this from the official website, and it is not a used item purchased from Mercari, a second-hand store, etc. It has been stored in a dark place since it arrived and has not been displayed. No smoking, no pets. It will be wrapped in bubble wrap and shipped via Yu-Packet Post Mini with tracking. Since it is new and unopened, I cannot handle initial defects. Please contact the manufacturer.