I am selling this because I passed the exam yesterday. Questions from this book appeared on the actual exam! (About 5 questions) Therefore, I think it's a very helpful reference book! "Business Practical Manner Certification Actual Question Collection 1st and 2nd Grade (60th-64th)" The Practical Skills Certification Association Price: ¥1600 #ThePracticalSkillsCertificationAssociation #PracticalSkillsCertificationAssociation #book #society/management No writing No noticeable scratches, stains, or odors (in my opinion).