I received this from a relative and opened it on the spot, but since the baby was a newborn, they were always sleeping and didn't use it. I put it back in the outer box and stored it after driving home. I was using a different mobile, so I never ended up using this one, and that's why I'm selling it. Although it's unused, I did open it once and put it in the car. As far as I can see, there are no noticeable scratches, but I apologize if I missed anything. All the parts are included!