Home cleaned. The stains seem a little darker in person. The insoles are not removable. The Cinderella part is designed to light up, so it needs to be removed and washed. Currently, the Cinderella part lights up on both feet, but the batteries cannot be replaced, and it may stop lighting up by the time you receive the item. There was a name written on the heel, so it has been painted over. Overall, there are signs of use such as scratches, dirt, scuffs, and peeling. There are no holes. Packaging will be simple and use recycled materials.