【Important Note】 This book corresponds to "ITIL Version 3," published in 2008. Please be aware that it does not cover the latest "ITIL 4" content. If you are looking for the latest version for certification exam preparation, etc., please take note. This is an introductory book that systematically teaches the fundamentals of IT Service Management, "ITIL." Written by the System Consulting Business Division of Nomura Research Institute, it clearly explains ITIL's basic concepts and practical applications. 【Benefits of this book】 This is a very easy-to-understand book with many illustrations, ideal for those who want to learn the universal concepts of IT service management and the V3 concepts from the basics. Condition: I received this previously, but no longer need it, so I am selling it. There is some yellowing and wear due to age, but the contents are clean and can be read without any problems. Shipping: Will be shipped promptly via Yu-Packet Post. Recommended for those who "just want to understand the overall picture of ITIL at a low price." 【Shipping】 Will be shipped promptly via Yu-Packet Post (anonymous shipping). Instant purchase is OK.