Purchased new on Mercari two years ago. Used about once a month. Stored in a dust bag when not in use. I took good care of it, so the handles are still clean. The metal hardware on the bottom of the bag shows some signs of wear (see photo 6). Includes a shoulder strap. - Brand: COACH - Color: Cream Size: 20cm (height) x 22cm (width) Inspection done by a non-professional. Please refrain from purchasing if you are sensitive to imperfections. Thank you for looking.