Keizai Horei Kenkyukai (Economic Law Research Association) "Let's Hospitality! How to Hone Your Communication Skills to Convey Your Heart" By Koichi Noguchi / Miyuki Tobe New, Unused This is a practical guide to acquiring the "ability to care for others = hospitality mind" needed in the business world. You can systematically learn communication skills, customer service manners, and mindset. [Contents] ・Easy-to-understand explanation of the essence of hospitality ・Specific communication techniques that can be used in business ・Abundant examples of manners and practical cases ・Check questions at the end of each chapter It is also used as a preparation book for the Social Person Hospitality Certification Exam [Basic] [Practical]. Recommended for those in customer service, clerical work, sales, and other jobs that involve interacting with people. Price: 920 yen (including shipping) List Price: 1,320 yen (tax included) Waterproof packaging and careful packing, shipped via anonymous delivery. *Hospitality Certification Text (2016 edition) is also on sale. Bulk purchase is possible. *Since it is also listed elsewhere, it may be canceled if sold out. Instant purchase OK.