Used a few times. There are no noticeable scratches or stains. Please purchase if you understand that this is a used item and has been stored by a private individual. Immediate purchase is welcome. Please refrain from price negotiations. A business book that explains 141 patterns of rephrasing techniques. - Title: Rephrasing Illustrated Dictionary - Author: Moeko Ohno - ISBN: 978-4-09-310108-2 - Content: A book to help you avoid losing out with your "way of speaking." Explains 141 patterns of rephrasing. Thank you for viewing.