Please be aware that shipping may be delayed during the year-end and New Year holidays beyond the listed shipping schedule. This is a Panasonic high-grade high-temperature hot air two-stage steam oven range Bistro NE-BS1100 Made in 2014 It comes with two oven plates, an unused speed grill plate, and an instruction manual that also serves as a cookbook, so you can rest assured. Although it is a very beautiful item in good condition, it is still a used item, so there may be some signs of use. If you are looking for the quality and guarantee of a perfect new product, please purchase a new one. Of course, we will clean it thoroughly so that you can use it comfortably from the moment you receive it. Also, as shown in the images, we have confirmed the basic operations, but we have not done any full-scale cooking, so please understand. If you have any other questions, please feel free to contact us. Also, the profile contains product information and transaction details that cannot be fully described here, so please be sure to read it to prevent any problems.