This book explains the secrets behind the service at Tokyo Disneyland, which boasts a repeat customer rate of over 90%. Written by an author who worked at Walt Disney World and was involved in the establishment of Tokyo Disneyland from the beginning, this book reveals the essence of "service." Recommended for Disney fans and those interested in the service industry. - Title: The Mystery of Disneyland: Why You Want to Go Back Again and Again - Author: Akira Yoshinaka - Price: 552 yen + tax - ISBN: 978-4-8061-2629-4 - Series: Chukei Bunko Thank you for viewing. Shipping is planned via Yu-Packet Post Mini.