Please note that this item is a used sale, and therefore returns and quality guarantees are not available. Thank you for your understanding. I purchased this item, but it was too small, so I am selling it. I used it about 2 or 3 times and felt it didn't fit, so I kept it stored in its box indoors since then. By the way, the size of this item is 23cm. I believe the item is in very good condition, but perceptions vary from person to person, so please feel free to contact me if you cannot judge from the photos. - Brand: UGG - Color: Gray - Design: Short Boots - Size: 23cm