Thank you for viewing. This is a genuine leather pump from Hayakawa Corporation's Rakuchin Comfort series. The leather is very soft and gently wraps around the heel. I am also a user of this product. The heel is 4.5cm and has a stable sole, so even those who usually only wear sneakers can wear them with ease. ☆ We will ship via Letter Pack Plus. ○ Returns and exchanges are not accepted. We look forward to your purchase.