Illustrated explanation of contact center operation and improvement methods in corporate business. - Title: How to Build and Operate a Contact Center: An Illustrated Guide - Authors: Hirotaka Ariyama, Hiromi Nakae, Makoto Ichinose - Content: How to build, operate, improve, and enhance contact centers in corporate business, staff training, how to utilize the latest technology, and learn-how. - Number of illustrations: 151 illustrations - Publisher: Shoeisha Thank you for viewing.