First, please read the profile! Feel: Creamy Cream Never been squeezed after opening! This is the improved, renewed version. Comes with box, backing card, and storage bag. Please refrain from complaints regarding the bag or accessories if there are no issues with the main squishy product, as it is made overseas. It may be slightly compressed for shipping. It's a squishy, so it will return to its original shape! We do not offer holds or discounts.