Purchased new from an authorized retailer in 2021, and has never had any malfunctions or issues. However, there are scratches from contact with the heat of a straight iron. There was no problem with use. No box, but the instruction manual is included. Will be carefully packed and shipped. Gold hair dryer with scalp care function, HOT/COLD/TURBO settings available. - Brand: Panasonic - Color: Gold - Functions: Scalp, Care, Skin - Settings: HOT, COLD, TURBO Thank you for viewing.