The doll was purchased new previously. It was purchased some time ago and stored in a box, so it is a used item. Thank you for your understanding. Please only purchase if you are not concerned about minor details and understand the condition. * As this is a used item, returns and exchanges are not possible. ☆ While there are no smokers in the house, we do have a cat, so please refrain from purchasing if you are sensitive to this. Please note that items will not be shipped on weekends and holidays. Packaging will be recycled materials.