I collect ukuleles as a hobby and also restore old ones (though I'm just an amateur). I'm decluttering to organize things a bit. If you're looking for a perfect product, please consider purchasing from a musical instrument store. I purchased this item used, and it's listed as "near new." I've polished it with instrument-specific polish, and it's in good condition with no major scratches. The acacia koa wood with its glossy finish is beautiful, and it has a bright, sparkling tone characteristic of koa wood. This ukulele is recommended for those who are just starting to play. No claims, no returns. Shipping will be done by wrapping the item in bubble wrap or protective paper and placing it in a reused cardboard box.