SONY PlayStation 4 Controller (Navy) Rear Pad The item will be packed in cardboard and shipped. To prevent swapping, returns are generally not accepted. In the unlikely event that the product significantly differs from the description, please contact us via the transaction message with details before providing feedback. Returns will only be accepted if the following conditions are met: You can provide an unedited video clearly showing the unpacking of the product and its packaging condition. You can prove that the returned product is in the exact same condition as when it was shipped. If the above conditions are not met, we will not accept returns. #Peam_AllProducts