Purchased new at Disney and used once. The ears can be bent. The box will be a reused item. Other notes: To avoid any issues, we do not accept claims, returns, or refunds after the product arrives. By purchasing, you are considered to have agreed to the condition of the product. Please note that the colors in the photos may appear different from the actual product due to the shooting conditions, lighting, and the device/environment you are viewing them on. Please refrain from purchasing if you are overly sensitive to such details. Thank you for looking.