A practical guide to ANA's customer service and communication techniques. - Title: ANA's Consideration - Title: ANA's Catchphrases - Publisher: KADOKAWA - Language: Japanese - Condition: Damaged I am not considering selling these items separately. Thank you for viewing. I used this for job hunting and am now selling it because I no longer need it. I bought it at a used bookstore, so the exterior condition is poor, but the inside is clean and readable. However, I would appreciate it if you would consider it as a used book. Thank you.