Kerafy Heat Emulsion - Set of 2 [Product Condition] New, Unused Since the item is unopened, we cannot be held responsible for defects. Returns and exchanges are not accepted. When shipping, the outer box may be omitted due to shipping costs. If you need the outer box, please let us know in advance, and we will fold it and include it. Also, some cushioning materials may be adjusted or omitted due to the size of the package. We will pack the item carefully to ensure that the product itself is not affected.