This is a DVD that teaches the basic skills needed for nursing assistant duties, along with a customer service manual for nurses. Please check the images for the manual, as it has a stamp. Thank you for your understanding. The DVD has only been watched once, so it is in excellent condition. - Title: Understanding Nursing Assistant Duties - Publisher: U-CAN - Contents: Bed making, changing body position, wheelchair assistance, transferring from bed to wheelchair - ISBN: 978-4-7981-0694-6 - Manual Type: Etiquette and Customer Service Manual Thank you for looking.