FMVA42YW laptop, complete with accessories. - Model: R6760735 - Color: White - Accessories: Mouse (genuine), AC adapter My mother purchased and used this in 2016, but she stopped using it. While initializing it, it shut down. When I turned it back on, the screen in photo ⑥ appeared, and Windows won't start. ⑦ is the diagnostic result. The keyboard and mouse work. The DVD drive opens after pressing the button a few times. This is a defective product, so please understand. Thank you for looking.